Duration: 5 Days
Delivery Method: Instructor-Led (In-class & virtual)
Software Assurance Value:
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students taking this course are expected that have a good understanding of Windows 10 configuration and features and how these features can be used in enterprise environment. This course focuses on how to troubleshoot issues with Windows 10 devices.
After completing this course, students will be able to:
Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Lab: Implementing a Troubleshooting Methodology
Lab: Using Troubleshooting Tools for Windows 10
After completing this module, students will be able to:
Module 2: Troubleshooting Startup IssuesThis module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lab: Troubleshooting Startup Issues
Lab: Recovering BitLocker-Encrypted Drives
Module 3: Troubleshooting Hardware and Device DriversThis module explains how to enable students to resolve issues related to device drivers and hardware devices.
Lab: Troubleshooting Device Driver Issues
Lab: Troubleshooting Hardware Issues
Module 4: Troubleshooting Remote ComputersThis module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab: Troubleshooting Remote Computer by using Windows PowerShell
Module 5: Resolving Network Connectivity IssuesThis module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lab: Resolving Network Connectivity Issues
Lab: Resolving Name Resolution Issues
Module 6: Troubleshooting Group PolicyThis module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lab: Troubleshooting Group Policy Application Issues
Lab: Resolving Group Policy Issues
Lab: Installing and Sharing a Printer
Module 7: Troubleshooting User SettingsThis module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
Lab: Troubleshooting Sign in Problems
Lab: Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote ConnectivityThis module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
LessonTroubleshooting VPN Connectivity IssuesTroubleshooting DirectAccess
Lab: Troubleshooting VPN ConnectivityTroubleshooting VPN Connectivity (1)Troubleshooting VPN Connectivity (2)
Lab: Configuring and Troubleshooting DirectAccessConfiguring and Verifying DirectAccess Client-Side SettingsTroubleshooting DirectAccess
After completing this module, students will be able to:Troubleshoot VPN connectivity issues.Troubleshoot DirectAccess.
Module 9: Troubleshooting Resource Access Within a DomainThis module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
LessonTroubleshooting File Permissions IssuesRecovering Files Encrypted by EFSTroubleshooting Printer Access Issues
Lab: Troubleshooting File Access IssuesResolving a File Access Issue (1)Resolving a File Access Issue (2)
Lab: Troubleshooting Access to Encrypted FilesRecovering Encrypted File
Lab: Troubleshooting Printer Access IssuesResolving a Printer Access Issue (1)Resolving a Printer Access Issue (2)
After completing this module, students will be able to:Troubleshoot file permission issues.Recover files encrypted by EFSTroubleshoot printer access issues.
Module 10: Troubleshooting Resource Access for Non Domain Member ClientsThis module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
LessonConfiguring and Troubleshooting Device RegistrationConfiguring and Troubleshooting Work FoldersConfiguring and Troubleshooting OneDrive Access
Lab: Troubleshooting Resource Access for Clients that are not Domain MembersTroubleshooting Device RegistrationTroubleshooting Work FoldersTroubleshooting OneDrive for Business
After completing this module, students will be able to:Configure and troubleshoot device registration.Configure and troubleshoot Work Folders.Configure and troubleshoot OneDrive for Business.
Module 11: Troubleshooting ApplicationsThis module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
Lab: Troubleshooting Desktop Apps
Lab: Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
Lab: Monitoring and Troubleshooting Performance
Module 13: Recovering Data and Operating SystemThis module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
Lab: Recovering Data
Lab: Provisioning Computer to Comply with Company Standards
Before attending this course, students must have: