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APCERT - A+ Certification


Duration: 5 Days




Delivery Method:

Software Assurance Value:

Microsoft CPE:

Course Information

Course Description


If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. 

The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2020 objectives (exam numbers 220-1001, 220-1002), in order to become a CompTIA A+ Certified Professional.

Course Objectives

In this course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. 

You will: 

  • Identify the hardware components of a computer.
  • Identify the basic components and functions of an operating system.
  • Identify the operational procedures that should be followed by PC technicians. 
  • Identify and configure peripheral components.
  • Manage system components.
  • Identify and configure operating systems.
  • Identify the hardware and software requirements for custom client environments. 
  • Identify network technologies.
  • Identify, configure, and maintain SOHO networks.
  • Support laptops.
  • Configure mobile computing devices.
  • Support printers.
  • Implement concepts and techniques used to secure computing devices and environments. 
  • Troubleshoot hardware components.
  • Troubleshoot system-wide issues.

Course Audience

This course is intended for anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification. 

Course Outline

Lesson 1: Hardware Fundamentals 

Topic A: Computer System Components 

Topic B: Storage Devices 

Topic C: Device Connections and Interfaces 


Lesson 2: Operating System Fundamentals 

Topic A: Personal Computer Operating Systems 

Topic B: Windows Control Panel Utilities 

Topic C: Command Line Tools 

Topic D: Windows Security Settings 

Topic E: Windows Operating System Tools 


Lesson 3: Operational Procedures 

Topic A: Basic Maintenance Tools and Techniques 

Topic B: Electrical Safety 

Topic C: Environmental Safety and Materials Handling 

Topic D: Professionalism and Communication 


Lesson 4: Peripheral Components 

Topic A: Install and Configure Display Devices 

Topic B: Install and Configure Input Devices 

Topic C: Install and Configure Expansion Cards 

Topic D: Install and Configure Multimedia Devices 


Lesson 5: Managing System Components 

Topic A: Motherboards 

Topic B: CPUs and Cooling Systems 

Topic C: Select and Install Power Supplies 

Topic D: RAM Types and Features 

Topic E: Install and Configure Storage Devices 

Topic F: Configure the System BIOS 


Lesson 6: Installing and Configuring Operating Systems 

Topic A: Implement Virtualization 

Topic B: Install Microsoft Windows 

Topic C: Windows Upgrades 

Topic D: Windows Optimization and Preventive Maintenance 


Lesson 7: Customized Client Environments 

Topic A: Standard Clients 

Topic B: Custom Client Environments 


Lesson 8: Networking Technologies 

Topic A: Physical Network Connections 

Topic B: TCP/IP 

Topic C: Network Connectivity 

Topic D: Ports and Protocols 

Topic E: Set Up and Configure Windows Networking 

Topic F: Networking Tools 


Lesson 9: Installing, Configuring, and Maintaining SOHO Networks 

Topic A: Install and Configure SOHO Networks 

Topic B: SOHO Network Security 


Lesson 10: Supporting Laptops 

Topic A: Laptop Hardware and Components 

Topic B: Install and Configure Laptop Hardware Components 


Lesson 11: Mobile Computing 

Topic A: Mobile Device Technologies 

Topic B: Configure Mobile Devices 


Lesson 12: Supporting Printers 

Topic A: Printer Technologies 

Topic B: Install, Configure, and Maintain Printers 


Lesson 13: Security 

Topic A: Security Fundamentals 

Topic B: Security Threats and Vulnerabilities 

Topic C: Security Protection Measures 

Topic D: Workstation Security 


Lesson 14: Troubleshooting Hardware Components 

Topic A: Troubleshooting Theory 

Topic B: Troubleshoot Video and Display Devices 

Topic C: Troubleshoot Hard Drives and RAID Arrays 

Topic D: Troubleshoot System Components 

Topic E: Troubleshoot Laptops 

Topic F: Troubleshoot Printers 


Lesson 15: Troubleshooting System-Wide Issues 

Topic A: Troubleshoot Operating Systems 

Topic B: Troubleshoot Wired and Wireless Networks 

Topic C: Troubleshoot Common Security Issues 


Appendix A: Mapping Course Content to CompTIA® A+® Exam 220-1001 

Appendix B: Mapping Course Content to CompTIA® A+® Exam 220-1002 

Appendix C: CompTIA A+ Acronyms 

Appendix D: A Brief History of Personal Computers

Course Prerequisites

Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network. 

An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses: Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers: Using Windows® 7

The following Logical Operations courses are also recommended: Windows® XP: Introduction or Microsoft® Windows® 7: Level 1.


 Error ‭[2]‬

Web Part Error: One of the properties of the Web Part has an incorrect format. Microsoft SharePoint Foundation cannot deserialize the Web Part. Check the format of the properties and try again.
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