Duration: 5 Days
Software Assurance Value:
In this course, you will learn tasks typically performed during a contact center deployment using various Cisco contact center solutions. This course provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
The primary audience for this course is as follows: