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SS - ITIL Lifecycle Service Strategy

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Duration: 5 Days

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Technology:

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Microsoft CPE:

Course Information

Course Description

This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

Course Objectives


Focus on the managerial and control aspects of the operational environment with regard to Service Strategy.

Educate IT Professionals in the value of IT Service Strategy.

Course Audience

CIOs, CTOs, Managers, Supervisory Staff

Team Leaders, Designers, Architects, Planners,

IT Consultants, IT Audit Managers and IT Security Managers.

Candidates looking to achieve credit towards the coveted ITIL Expert designation


Course Outline

​Introduction

Service Strategy Principles

Service Strategy and the overall ITIL Lifecycle

Defining “Service” and Market Spaces

What is a ‘Service’?

What is a market space?

Customer Outcome Decision Models

Asset-based and utility-based service strategies

Basic Service Strategy Principles

Influencing the performance of SS processes in the plan, build, test and implementation activities Service Strategy Processes

Managerial and supervisory aspects of SS processes (Financial Management, Demand Management, Service Portfolio Management)

Roles and responsibilities

Information management requirements,

Challenges, critical success factors and risks within each of the processes.

Organizing Service Strategy

Role and the responsibilities of each of the activities and their input to all lifecycle phases

Exploring Technology and Implementation

Considerations: Role of technology

Course Prerequisites


The candidate must hold (photocopy required) one of the following:

v3 ITIL® Foundation Certificate, or 

v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SS processes.

Course Schedule
This course is not scheduled yet.