Price: $3695
Duration: 5 Days
Audience:
Level:
Technology: .NET
Delivery Method:
Software Assurance Value:
Microsoft CPE:
This course, Deploying Cisco Unified Contact Center Express (UCCX) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
The primary audience for this course is as follows:
Module 1: Cisco Unified CCX Product Overview
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified Contact Center Express Premium Functions
Module 6: Cisco Unified CCX Maintenance
Labs:
To fully benefit from this course, students should have the following prerequisite skills and knowledge: