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DUIC+ 10 - Deploying Cisco Unified Intelligence Center

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Duration: 3 Days

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Course Information

Course Description

​Deploying Cisco Unified Intelligence Center (DUIC) 10.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common tool, to access the varied data across multiple Cisco product families. 

Course Objectives

Course Audience

​This course is intended for Cisco Customers, Cisco Technology Partners, and Cisco Employees.

Course Outline

Module 1: Cisco Unified Intelligence Center (CUIC) Overview
Lesson 1: CUIC Overview

  • Operations Administration Maintenance Provisioning

Lesson 2: Managing CUIC Components

  • Operations Administration Maintenance Provisioning
  • CUIC Reporting Web Applications
  • Administrative
  • Real-Time and Historical Reports
  • Customizing the User Experience

Lesson 3: CUIC Deployment Considerations

  • Compatibility Issues
  • Deployment Models
  • CUIC Sizing Considerations
  • Member Nodes

Lesson 4: CUIC Security & License Types

  • Licensing
  • Sizing Tool
  • Licensing compared to Feature Sets
  • Report and Report Definitions
  • Value Lists and Collections
  • Security from within CUIC
  • User List
  • User Groups
  • Module 2: CUIC Installation, Administration and Security

Lesson 1: Installing CUIC

  • Before You Install CUIC
  • Installation Process
  • Logging into CUIC
  • Applying the License File
  • Installing and Configuring the Member

Lesson 2: CUIC Administration

  • CUIC  OS Administration
  • Admin User Drawer
  • Device Management Drawer
  • Control Center Drawer
  • Cluster Configuration Drawer
  • Network Management Drawer
  • Tools Drawer

Lesson 3: Managing Users and Security in CUIC

  • Security Overview
  • User List Page
  • User Groups Page
  • User Roles and Permissions
  • Module 3: Running CUIC Reports
  • Lesson 1: Running Unified Intelligence Center Reports
  • Real-time vs. Historical Reports
  • Stock Reporting Templates – UCCE
  • Setup Unified CCE as a Data Source
  • Running a Stock UCCE Report
  • Available Stock Reports – Unified CVP
  • Running a Stock Unified CVP Report
  • Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports
  • Creating a Copy of a Stock Report
  • Modification of the New Report
  • Modifying How Data is Displayed
  • Module 4: Unified Intelligence Center Custom Reporting
  • Lesson 1: Unified CCE Key Concepts
  • Webview vs. Unified Intelligence Center
  • Characteristics of Unified CCE Data
  • Why Report Data Can Differ
  • Importance of Configuration and Scripting
  • Lesson 2: Creating A New Cisco Unified Intelligence Center Report
  • Know your Data Source
  • Reporting in a Multichannel Environment
  • Create a New Report
  • Create a New Report Definition and Report
  • Create a Dashboard
  • Creating New Data Source
  • Lesson 3: Call Detail Record Searches
  • Call Detail Records
  • Importing a Report
  • Exporting a Report

Course Prerequisites

​To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of Contact Center operations is desirable.

Course Schedule
This course is not scheduled yet.