Skip Ribbon Commands
Skip to main content

ICER - Implementing Cisco Emergency Responder


Duration: 2 Days




Delivery Method:

Software Assurance Value:

Microsoft CPE:

Course Information

Course Description

​Implementing Cisco Emergency Responder (ICER) is a 3 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. 

Course Objectives

Course Audience

Course Outline

  • Emergency Services Overview
  • 2Understanding E911
  • Emergency Call Routing Overview
  • Emergency Call Routing Terminology
  • Centralized Automatic Message Accounting (CAMA) Trunks
  • Mobility and E911 Requirements
  • CUCM-to-CER Call Routing
  • CUCM E911 Call Routing and Digit Manipulation
  • CER ERL Mapping
  • CER ELIN Digit Manipulation
  • PSAP Callback
  • Enhanced CUCM 911 Call Routing
  • CER Security Alerts

  • Course Prerequisites

    ​Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

    Course Schedule
    This course is not scheduled yet.