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CAPPS - Integrating Cisco Unified Communications Applications v8.x

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Duration: 5 Days

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Course Information

Course Description

​Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified

Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified

Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator

integration options with Cisco Unified Communications Manager.

Course Objectives

  • Describe voice-mail integration options and requirements.
  • Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • Implement voice-mail networking using VPIM.
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Course Audience

​Network Administrators, Network Engineers, Systems Engineers, CCNA Voice Candidates, Channel Partners/Resellers, End-users,

and Cisco Employees.

Course Outline

​Module 1: Introduction to Voice Mail

Lesson 1: Voice-Mail Integration Overview

Voice Mail Introduction

Cisco Unity Connection Client Interfaces

Lesson 2: General Requirements for Voice-Mail Integration

Voice-Messaging Integration and Synchronization

Voice-Messaging Features

CAPPS: Integrating Cisco Unified Communications Applications

Voice-Messaging System Design

Call Flows

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

Lesson 1: Integrating with Cisco Unified Communications Manager

Cisco Unity Connection Integration Options with Cisco Unified Communications Manager

Voice-Mail Integration on Cisco Unified Communications Manager

Integration on Cisco Unity Connection

Cisco Unity Connection Integration via SIP

Lesson 2: Configuring the Cisco Unity Connection System

Cisco Unity Connection System Settings Overview

Cisco Unity Connection System Settings

Cisco Unity Connection Authentication and Roles

Cisco Unity Connection Restriction Tables

Cisco Unity Connection LDAP Integration

Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces

Cisco Unity Connection Dial Plan Components

Cisco Unity Connection Dial Plan

Lesson 4: Implementing Cisco Unity Connection Call Management

Cisco Unity Connection Call Routing

Cisco Unity Connection Call Handler Types

Call Handler Templates

System Call Handler

Directory Handler

Interview Handler

Lesson 5: Configuring Cisco Unity Connection Users

Cisco Unity Connection User Templates

Cisco Unity Connection User

Cisco Unity Connection Class of Service

Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

Cisco Unity Connection Troubleshooting

Cisco Unified RTMT

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

Lesson 1: Understanding Cisco Unity Express

Cisco Unity Express Characteristics

Cisco Unity Express Interfaces, Integration, and Architecture

Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

Voice Mail Integration on Cisco Unified Communications Manager Express

Additional Voice Mail Integration Components

Voice Mail Integration on Cisco Unity Express

Lesson 3: Configuring the Cisco Unity Express System

Cisco Unity Express General Settings

Cisco Unity Express Time and Schedules

Lesson 4: Configuring Cisco Unity Express Users

Importing Cisco Unity Express Subscribers

CAPPS: Integrating Cisco Unified Communications Applications

Cisco Unity Express Mailboxes

Message Notification

Class of Service

VoiceView Express

IMAP Messaging

Lesson 5: Understanding Cisco Unity Express AutoAttendant

Cisco Unity Express AutoAttendant Application

Prompts and Scripts

Call Handling in Cisco Unity Express

Basic Script Example

Lesson 6: Troubleshooting Cisco Unity Express

Cisco Unity Express Troubleshooting Methodologies

Troubleshooting SIP Integration

Troubleshooting the MWI

Troubleshooting Subscriber and Mailbox

Module 4: Voice Profile for Internet Mail Implementation

Lesson 1: Understanding VPIM

Voice Messaging Network Options

VPIM Networking

Lesson 2: Implementing VPIM in Cisco Unity Connection

Implementing VPIM in Cisco Unity Connection

Cisco Unity Connection SMTP Setup

Cisco Unity Connection Remote Users

Lesson 3: Implementing VPIM in Cisco Unity Express

Implementing VPIM in Cisco Unity Express

Troubleshooting VPIM Between Cisco Unity Connection and Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

Lesson 1: Understanding Cisco Unified Presence

Cisco Unified Presence Introduction

Cisco Unified Presence Overview

Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows

Cisco Unified Presence Components

Cisco Unified Presence Approaches

Cisco Unified Presence Federation

Enterprise Instant Messaging and Persistent Chat

Designing Cisco Unified Presence

Lesson 3: Integrating Cisco Unified Presence

Configuring Cisco Unified Communications Manager for Presence Integration

Cisco Unified Presence System Settings

Configuring Cisco Unified Presence for Presence Integration

Configuring Intercluster Peers

Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

Configuring Cisco IP Phone Messenger

Configuring Cisco Unified Personal Communicator

Cisco Unified Personal Communicator Setup

Desk Phone Control Configuration

CAPPS: Integrating Cisco Unified Communications Applications

Meeting Notification

Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Cisco Unified Presence Troubleshooter

Troubleshooting Cisco Unified Personal Communicator

Cisco Unified Presence Tracing

Custom-built Hands-On Labs Running Cisco UC version 9.x Software

Lab 0: Connection and Orientation to the NterOne Voice Lab Environment

Lab 2-1: Integrating Cisco Unity Connection with Cisco UC Manager

Lab 2-2: Configuring Cisco Unity Connection System Settings

Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces

Lab 2-4: Implementing Cisco Unity Connection Call Management

Lab 2-5: Configuring Cisco Unity Connection Users

Lab 2-6: Troubleshooting Cisco Unity Connection

Lab 3-1: Integrating Cisco Unity Express with Cisco UC Manager Express

Lab 3-2: Configuring Cisco Unity Express System Settings

Lab 3-3: Configuring Cisco Unity Express Users

Lab 3-4: Implementing Cisco Unity Express Auto Attendant

Lab 3-5: Troubleshooting Cisco Unity Express

Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express

Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager v9.1

Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Jaber

Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components

Course Prerequisites

  1. Working knowledge of converged voice and data networks.
  2. Basic knowledge of Cisco IOS gateways.
  3. Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
  4. Cisco CCNA certification recommended prerequisite.

Course Schedule
This course is not scheduled yet.