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CVOICE - Implementing Cisco Unified Communications Voice over IP and QOS

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Duration: 5 Days

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Course Information

Course Description

​Implementing Cisco Voice Communications and QoS (CVOICE) teaches students about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related quality of service (QoS) mechanisms that are required in Cisco Unified Communications networks.

Course Objectives

Course Audience

​This course is intended for:

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone who has their CCNA Voice and/or is working towards CCNP Voice Certification

Course Outline

​
Module 1: Introduction to Voice Gateway

Lesson 1: Understanding Cisco Unified Communications Networks and the Role of Gateways

  • Cisco Unified Communications
  • Cisco Unified Communications Gateways
  • Gateways in Cisco Unified Communications Deployment Models
  • Gateway Hardware Platforms
  • Gateway Operational Modes

Lesson 2: Examining Gateway Call Routing and Call Legs

  • Gateway Call-Routing Components
  • End-to-End Call Routing
  • Configuring POTS Dial Peers
  • Dial Peer Matching
  • Matching Inbound Dial Peers
  • Matching Outbound Dial Peers
  • Default Dial Peer
  • Direct Inward Dialing

Lesson 3: Configuring Gateway Voice Ports

  • Gateway Voice Ports
  • Analog Voice Ports
  • Configuring Analog Voice Ports
  • Digital Voice Ports
  • Understanding ISDN
  • Configuring Digital Voice Ports
  • Configuring ISDN
  • Fine-Tuning Analog and Digital Voice Ports
  • Echo Cancellation
  • Verifying Analog and Digital Voice Ports

Lesson 4: Understanding DSP Functionality, Codecs, and Codec Complexity

  • Voice Codecs
  • Evaluating Quality of Codecs
  • Evaluating Overhead
  • Digital Signal Processors
  • Codec Complexity
  • Configuring DSPs
  • Verifying DSPs

Module 2: VoIP Call Legs

Lesson 1: Examining VoIP Call Legs and VoIP Media Transmission

  • VoIP Overview
  • Converting Voice to VoIP
  • VoIP Packetization
  • VoIP Media Transmission
  • Voice Activity Detection

Lesson 2: Explaining H.323 Signaling Protocol

  • H.323 Architecture
  • H.323 Call Flows
  • Codecs in H.323
  • Configuring H.323 Gateways
  • Customizing H.323 Gateways
  • Verifying H.323 Gateways

Lesson 3: Explaining SIP Signaling Protocol

  • SIP Architecture
  • SIP Call Flows
  • SIP Addressing
  • Codecs in SIP
  • Configuring Basic SIP
  • Configuring SIP ISDN Support
  • Configuring SIP SRTP Support
  • Customizing SIP Gateways
  • Verifying SIP Gateways

Lesson 4: Explaining MGCP Signaling Protocol

  • MGCP Architecture
  • MGCP Call Flows
  • MGCP Special Considerations
  • Configuring MGCP Gateways
  • Customizing MGCP Gateways
  • Verifying MGCP Gateways

Lesson 5: Describing Requirements for VoIP Call Legs

  • Audio Clarity
  • QoS Requirements
  • Transporting Modulated Data over IP Networks
  • Understanding Fax and Modem Pass-Through, Relay, and Store and Forward
  • Gateway Signaling Protocols, and Fax and Modem Pass-Through and Relay
  • DTMF Support

Lesson 6: Configuring VoIP Call Legs

  • Configuration Components of VoIP Dial Peer
  • Configuring DTMF Relay
  • Configuring Fax and Modem Support
  • Configuring Codecs
  • Limiting Concurrent Calls

Module 3: Cisco Unified Communications Manager Express Endpoints Implementation

Lesson 1: Introducing Cisco Unified Communications Manager Express

  • Introducing Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Express Key Features and Benefits
  • Cisco Unified Communications Manager Express Supported Platforms
  • Cisco Unified Communications Manager Express Operation

Lesson 2: Examining Cisco Unified Communications Manager Express Endpoint Requirements

  • Overview of Cisco Unified Communications Manager Express Endpoints
  • Identifying Cisco Unified Communications Manager Express Endpoint Requirements
  • Power over Ethernet
  • VLAN Infrastructure
  • IP Addressing and DHCP
  • Network Time Protocol
  • Endpoint Firmware and Configuration
  • Setting Up Cisco Unified Communications Manager Express in SCCP Environment
  • Setting Up Cisco Unified Communications Manager Express in a SIP Environment

Lesson 3: Configuring Cisco Unified Communications Manager Express Endpoints

  • Directory Numbers and Phones in Cisco Unified Communications Manager Express
  • Creating Directory Numbers for SCCP Phones
  • Configuring SCCP Phone-Type Templates
  • Creating SCCP Phones
  • Creating Directory Numbers for SIP Phones
  • Creating SIP Phones
  • Configuring Cisco IP Communicator Support
  • Managing Cisco Unified Communications Manager Express Endpoints
  • Verifying Cisco Unified Communications Manager Express Endpoints

Module 4: Dial Plan Implementation

Lesson 1: Introducing Call Routing

  • Introducing Numbering Plans
  • Scalable Numbering Plans
  • Overlapping Numbering Plans
  • Private and Public Numbering Plan Integration
  • Number Plan Implementation Overview
  • Call Routing Overview

Lesson 2: Understanding Dial Plans

  • Defining Dial Plans
  • Endpoint Addressing
  • Call Routing and Path Selection
  • PSTN Dial Plan Requirements
  •  ISDN Dial Plan Requirements
  • Digit Manipulation
  • Calling Privileges
  • Call Coverage

Lesson 3: Describing Digit Manipulation

  • Digit Collection and Consumption
  • Components of Digit Manipulation
  • Digit Stripping
  • Digit Forwarding
  • Digit Prefixin
  •  Number Expansion
  • Caller ID Digits Manipulation
  • Digit Manipulation Using Voice Translation Rules and Profiles
  • Digit Manipulation Using dialplan-pattern Command
  • Verifying Digit Manipulation

Lesson 4: Configuring Path Selection

  • Call Routing and Path Selection
  • Dial-Peer Matching
  • Path Selection Strategies
  • Site-Code Dialing and Toll Bypass
  • Configuring Site-Code Dialing and Toll Bypass
  • Tail-End Hop-Off
  • Configuring TEHO

Lesson 5: Configuring Calling Privileges

  • Calling Privileges Characteristics
  • Implementing Calling Privileges on Gateways
  • Implementing Calling Privileges on SRST and Cisco Unified Communications Manager Express
  • Configuring COR
  • Verifying COR

Module 5: Gatekeeper and Cisco Unified Border Element Implementation


Course Prerequisites

​To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco IOS routers in an IP environment at the Cisco CCNA® Routing and Switching level
  • Basic knowledge of traditional voice, converged voice, and data networks at the Cisco CCNA Voice level
  • Recommended authorized prerequisite Cisco training: ICND 1 & 2 or CCNA Bootcamp, and ICOMM
Course Schedule
This course is not scheduled yet.

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Great instructor, I learned much more than I expected - also great selection of snacks and drinks.
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