Price: $3395
Duration: 5 Days
Audience:
Level:
Technology: Cisco
Delivery Method: Instructor-led
Software Assurance Value:
Microsoft CPE:
Our five-day instructor-led TVOICE course includes Cisco Unified Communications Manager Software v8.0 and prepares you for Cisco Exam 642-427 TVOICE.
This course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.
We have refocused the standard TVOICE labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:
A different area code deployed simulating the North American Dial Plan (NADP)
Variable-length on-net dial plan supporting multiple sites with overlapping extensions
Headquarters in North America with multiple branches in North America and Europe
Local route groups and global transformations
Lesson 1. UC Troubleshooting
Identifying UC Deployments
Troubleshooting Methodology
Troubleshooting and Monitoring Tools
Lesson 2. CUCM Troubleshooting
Common Gateway and Endpoint Registration Issues
CUCM Availability Issues
Database Replication Issues
LDAP Integration Issues
Lesson 3. Troubleshooting Call Setup Issues
Examining Call Setup Issues and Causes
On-Premises Single-Site Calling Issues
On-Net Multisite Calling Issues
Off-Net Calling Issues
Lesson 4. Troubleshooting SAF and CCD Issues
Lesson 5. Troubleshooting CUCM Features and Application Issues
Device Mobility Issues
Extension Mobility Issues
Unified Mobility Issues
CUCM Native Presence Issues
Lesson 6. Troubleshooting Voice Quality and Media Resources Issues
MOH Issues
MTP Issues
Issues with Conferences
Transcoder Issues
Issues with RSVP Agents
Voice Quality Issues
Labs
Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Troubleshooting Gateway and Endpoint Registration Issues
Troubleshooting LDAP Integration Issues (Optional)
Troubleshooting On-Net Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues
Troubleshooting Globalized Call Routing Issues
Troubleshooting SAF Client and Forwarder Issues
Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Troubleshooting Cisco Unified Communications Manager Native Presence Issues
The knowledge and skills that you must have before attending this course are as follows: